Customer experience4 min read
For loyalty with the human touch, start with tech
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
Our 2020 forecast, how we're making merchant onboarding faster, and everything else you need to know about Fidel’s latest product updates...
Creating customer-centric experiences means being sensitive and scrupulous about what you really need.
Account-linking and card-linking deliver different types of data. Find out what you need for your loyalty programme.
We had a lot of wins last year – and there are more to come. Here's what to expect in 2020.