We've decided to take all that we learned from our hand-holding sessions and put them into building an automated onboarding process that shows up first thing for all new users
I produce the content we use to help push Fidel’s brand, culture, and services to our audience. By night, I can be found in pubs, five-a-side football pitches and pizza restaurants around London.
At Fidel, we see innovation as exhibited by a ‘culture of refreshment’. Whether the focus is tools we use, markets we enter, methodologies we apply or the organization as a whole - it’s about not being attached arbitrarily to fixed methods.
My name is Marcia Tiemi Matsumoto, and I’m a QA engineer here at Fidel. As my name might indicate, I’m of Japanese descendent, born and raised in Brazil, and I currently live in Lisbon.
When we first started this project, we thought we would make a few changes to features that would help improve on these pain points. However, as we went down that path, we realized that in order to have the impact we wanted, this was going to need a bigger overhaul.