Customers1 min read
How we’re helping Fantastic Fanatics support sports clubs during the Pandemic
Fidel's "next generation" technology is helping Fantastic Fanatics bring sports clubs and supporters together
Loyalty
A collection of 12 posts
- Retail4 min read
How smart rewards programmes will kickstart the economy after COVID-19
What are the best options for kick-starting the economy post-lockdown? Smart rewards programmes are a safe bet for retailers
- Retail4 min read
How an omnichannel strategy will help retailers through the crisis
Retailers need to prioritise flexibility and customer experience to survive the crisis. Adding card-linking to your omnichannel strategy can help.
- Customer experience4 min read
For loyalty with the human touch, start with tech
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
- Loyalty3 min read
Customer payment data: what you need and where to get it
Creating customer-centric experiences means being sensitive and scrupulous about what you really need.
- Loyalty0 min read
How do different data sources stack up?
Account-linking and card-linking deliver different types of data. Find out what you need for your loyalty programme.
- Loyalty2 min read
3 reasons retailers love card-linked loyalty
Keeping customers coming back is hard. Card-linking can help retailers create more effective customer loyalty programmes.
- Retail3 min read
Want to save the High Street? Stop targeting customers
Retailers need to think beyond acquisition and incrementality. Card-linked offers can help footfall back to the High Street.
- Loyalty3 min read
How to increase customer retention with card-linking
Card-linked offers are the best way to create reward programs that cut friction and keep customers engaged.
- Loyalty5 min read
Three trends driving the evolution of customer loyalty
77% of loyalty programs fail. What are the trends you need to leverage to stay at the leading edge?
- Card-linking4 min read
How to build a better customer experience with card-linking
A great customer experience relies on open access, personalisation and security. Card-linking delivers all three.
- Loyalty2 min read
Linking the Online with the Offline World
Small changes can make a significant impact on customer satisfaction and loyalty. Imagine if the customer didn’t have to do anything extra to benefit from an offer, just carry out a purchase using their bank card.